FAQs

The driver can arrive 5 to 15 minutes earlier than your scheduled time. Please be ready to avoid missing your appointment.

We recommend that you review our Demand Response page located on the menu bar. We finish taking these requests at the close of buinsess each day. However, published routes are always same day service. 

There is no age limit. However, for very young children they must be accompanied. Give us a call and we can go over our Child Rider Policy with you.

Caregivers ride for free while escorting their patient but we do need to know if a caregiver will be riding to make sure we have proper seating available.

You are important to us, we will work hard to accommodate unforeseen and unavoidable delays.

EPTA carefully monitors adverse weather conditions as they happen. We value the safety of our riders and will make a decision concerning service as quickly as possible. Normally we operate our snow routes (35 and 40), but in rare cases, we must suspend all routes.

We will inform the public via press releases, social media, and by updating this website.