Demand Response

What is Demand Response?

EPTA offers Demand Response service from 8:00am to 5:00pm (Monday - Friday) in select areas of Berkeley and Jefferson counties.

These rides are reserved for passengers who are unable to access our traditional bus stops. Demand Response scheduling must be completed the day before a desired trip. The Dispatcher will stop scheduling rides at the close of business. All requests should be made before that time. Please be ready 10 minutes before your scheduled pick-up time.

Demand Response trips that need to be scheduled over the weekend, please call and leave a detailed message by 5 p.m. Sunday with your name, phone number, pick-up location, destination, and time of appointment. An EPTA Dispatcher will confirm your appointment on the next business day by return call.

EPTA drivers cannot offer assistance to and from your pick-up and drop off locations. If the passenger needs assistance, we ask that you bring an aide. Aides ride free on all EPTA vehicles.

Call for Demand Response service and pricing. Half-Fare cards cannot be utilized for any Demand Response services/rides. 

To schedule a trip, please call EPTA at 304-263-0876