EPTA’s service is accessible to persons with disabilities. Buses are equipped with lifts or ramps that enable persons in mobility devises or persons who cannot step onto the bus to ride. Buses have priority seating for persons with disabilities. Operators are trained to assist riders use of ramps, secure mobility devises, provide information on destinations served, and announce any stop you request. The fare for persons with disabilities, seniors, and Medicare cardholders is half the regular fare.
You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome on board buses, vans and in our facilities. They must be kept under the control of the passenger at all times. Public information is available in alternative formats upon request.
You may also request to have a bus leave the route to pick you up or drop you off. This is called an off route. An off route can travel up to 3⁄4 of a mile from our published route. Off-route pickups or dropoffs must be scheduled a day in advance. There is an extra $2.00 charge for each off-route pickup and dropoff.
Passengers with disabilities may request modifications to EPTA’s policies or procedures to help them access the service. To make a request, please call us at 304-263-0876 or email us at email@example.com. Please submit requests at least the day before the trip. EPTA will not charge additional fees for passengers requiring reasonable modifications.
If you have a complaint about the accessibility of our service or believe you have been discriminated against because of your disability, you can file a complaint. Click here for the complaints procedures and form.